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Providing feedback

BGCS values compliments, suggestions and feedback and recognises everyone’s right to raise any problems, concerns or complaints that they may have regarding our facilities, services, policies, staff and volunteers or any other aspect of our practice.

We value your feedback

You can make a complaint or provide feedback about any program or service provided by BGCS. We want our programs and services to be suitable for people who need and use them. We strive to continuously improve our programs and we appreciate your feedback.

How to provide feedback

  • You can complete an online feedback form 

  • We have feedback and formal compliant forms on site at our reception. Ask our friendly reception staff for a form.

  • To make a formal complaint, please contact our reception team on (03) 9309 8531 or admin@banksiagardens.org.au

When handling your feedback, we will:

  • Ensure all complaints are addressed promptly and efficiently to resolve such issues in a friendly, respectful and confidential manner.

  • Ensure the process for resolving complaints will be open, honest, fair and confidential provide information that is helpful, accurate, and easy to understand.

  • Be polite and considerate in our communication.

  • Refer requests to the appropriate person as soon as we can.

  • Respond to your matter within a reasonable time.

  • Keep you informed of progress or any delays.

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