Banksia Gardens Community Services COVID-19 Update

An update from Gina Dougall, CEO Banksia Gardens Community Services

16 March 2020

Dear all

It is now very clear that COVID-19 is going to have a significant impact on all our lives – and our Banksia Gardens family is no exception.  With new information emerging on a near hourly basis, we are closely monitoring public announcements from the relevant government agencies and remaining flexible in how we respond.  

First, let me say that Samantha Donaldson (HR Manager) and I have been working through developing an Epidemic Policy and Procedures. We hope that all of you will have the opportunity to speak with us and ask any questions you may have. These are the current facts:

Current facts

  • There have been no reported positive cases of COVID-19 infection as of 9am on 16 March 2020 across any of Banksia Gardens Community Service’s sites including from our people, contractors and clients.
  • We are not aware of anyone having attended a Banksia Gardens’ site being confirmed COVID-19 positive.

Business operations and protocols

Currently all Banksia Gardens’ sites remain operational and open for business for now.  There are several new protocols I would like you all to observe (and several current protocols I would like you to continue to observe) until further notice.

  1. Staff should not attend any non-essential external business events such as conferences or workshops.
  2. Staff and visitors to BGCS’s sites should observe good hygiene, proximity measures (>1.5 metres) and use common sense when visiting worksites, employers or other offsite premises.
  3. Staff should consider whether some services can be managed via phone or video (e.g. case conferences). As above, if face-to-face client meetings are needed, ensure you use proximity measures (>1.5 metres) when consulting.
  4. All non-essential travel should be postponed.
  5. Banksia Gardens will be postponing all large events, such as Family Fun Day.

Samantha and I are also currently developing individual plans for programs and services, in conjunction with supervisors, to assess in relation to business continuity.

BGCS will, as far as possible, review programs involving vulnerable members of the community, to determine measure to be taken, including program changes and closures, to minimise risks. Such reviews will entail the deliberate use of relevant risk management criteria, eg client vulnerability to morbidity and mortality, as well as the risks of not providing such programs to vulnerable groups in our communities.

Responding, while still looking forward

This is a challenging time for everybody. It’s important to actively manage the unfolding situation and it’s equally important to position Banksia Gardens to return to full ‘normal’ operations as soon as possible too.

If you have any questions I can help with, please do not hesitate to contact me. We will provide updates when we have any changes to advice or procedures. Thank you for your support and cooperation.

Gina and Samantha

Contact details:
Tel: 9309 8531 email: